Roborock has received Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuum brands in the market. Canstar surveyed 354 Australians and asked them to rate the robot vacuums they had owned or used in the previous three years across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to receive five stars in every category.
Company response
Danni Li, Roborock's marketing lead, said the company was honoured by the Canstar award. Li said Roborock measures success by how much it can reduce the complexity or daily chores of modern life, giving customers more time for what they love to do. She added that consumer centricity is a core value and that the company's research and development team uses real customer feedback to shape future products, including what users like and dislike, what slows them down at home, and what they wish the products offered. Li said the award was particularly special because it was decided by people who actually use robot vacuums.
Mopping system and new models
Roborock said the Saros 20 Flow and Qrevo Edge 2 Flow, recently launched in Australia, deliver an enhanced mopping experience through SpiraFlow 2.0, an upgrade of its original roller mop system. The company says sticky messes and spills are tackled with 16 pressurised clean-water outlets that distribute water across the roller, faster roller rotation at 240RPM, 2.5 times downward mopping pressure and new pressurised 100ºC self-cleaning fresh-water roller washing. Roborock claims the washing process provides a deep and hygienic clean with a 99% bacterial removal rate.
Saros 20 Flow and Qrevo Edge 2 Flow
Roborock describes the flagship Saros 20 Flow as the pinnacle of robotic mobility, with an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0 to climb double-layer thresholds up to 8.8cm. Roborock says its AI RGB recognition helps identify different floor surfaces and types of messes to adjust the clean. The model uses a DuoDivide Main Brush and Dual Lifting Side Brushes, which Roborock says achieve a 0% hair tangling rate, along with a new RockDock featuring 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is 8.98cm tall and described by Roborock as one of the slimmest roller mop robot vacuums on the market. It is powered by 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For homes with pets, Roborock says the model promises a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate, while AI RGB recognition identifies different floor types and spills and automatically adjusts waterflow. It recognises carpeted rooms, automatically lifts the roller mop up to 15mm and uses an Automatic Roller Shield intended to keep carpets dry.